Return Policy

Overview

At Digital Gadget Zone, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This Return Policy outlines the terms and conditions for returning items purchased from our store.

Return Conditions

1. Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Return Window: You have 7 calendar days to return an item from the date you received it.
3. Proof of Purchase: A receipt or proof of purchase is required to process your return.

Non-Returnable Items

• Software products that have been opened
• Items that are personalized or custom-made
• Items purchased on sale or with a discount
• Gift cards
• Items that are purchased without warranty 
  

Return Process

1. Request a Return: Contact our customer service team at digitalgadgestzone19@gmail.com or call us at 01791576212 to initiate a return. Provide your order number, the item(s) you wish to return, and the reason for the return.
2. Shipping Instructions: Our team will provide you with detailed instructions on how to return your item. Please ensure that the item is securely packaged to prevent any damage during shipping.
3. Return Shipping Costs: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund amount will be the purchase price minus any applicable restocking fees. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at 01791576212 by phone or Email at digitalgadgestzone19@gmail.com 

Contact Us

If you have any questions about our Return Policy, please contact us:

• Email: digitalgadgestzone19@gmail.com
• Phone:880-179157-6212
• Address: Shop no-17,Somobai Market-3(in Infront of Kushtia Govt. Polytechnic).M.M Hossain Road,Kataikhanar More, Kushtia-7000N

Changes to This Policy

We reserve the right to update or change our Return Policy at any time. Any changes will be posted on this page. Please review this policy periodically for any updates.